Need to know

Whilst we will do our upmost to get your order out as soon as possible, there are at times your chosen product will need to be manufactured and all product has some preparation that is required. So there may be a lead time for completion of your order.

This will be advised once your order is accepted.

Your order will be accepted, completed, then invoiced to include your freight costs prior for payment prior to shipping – unless trade terms of credit have been granted.

All prices are exclusive of GST.

Freight is dependent on the delivery address and size of order ranging from $8.50+GST.

International freight will be on POA.

Freight claims/damages – SoNZ will assist in making claims for freight damage as much as possible. SoNZ accepts no responsibility for products damaged during transport. We endeavor to pack the goods to minimize damage, but due to the delicate nature of the goods we cannot guarantee that they will always arrive intact. All risk of loss of, or damage to, the products passes to you on delivery of the products to you. We have no liability to you for any loss or damage (either direct, indirect or consequential, including any loss of profit) suffered by you or any other person as a result of us providing this service or any failure or delay in providing this service or the products ordered.

All earrings are made with Silver plated findings.

All earrings will be supplied with silver large hoops (30mm diameter) unless stated or requested otherwise. Earrings are available on silver small hoops (20mm diameter), silver or gold large hoops (30mm diameter) or silver hooks.

All cuffs are hand molded and have their own unique variances.

If you have a Zenz stand, email through a photo to us and we will send you a complimentary SoNZ stand with your next order! If you require an empty stand, these are available for $15 each. Just add a note to your order stating whether you require a large or small stand.

All designs and product descriptions, logos, names and product materials are copywritten to SoNZ limited and formerly Zenz Limited. Any duplication of any part of the designs will be subject to copyright.