Need to know

Whilst we will do our upmost to get your order out as soon as possible, there are at times your chosen product will need to be manufactured and all product has some preparation that is required. So there may be a lead time for completion of your order.

This will be advised once your order is accepted.

Your order will be accepted, completed, then invoiced to include your freight costs prior for payment prior to shipping – unless trade terms of credit have been granted.

All prices are exclusive of GST.

Freight is dependent on the delivery address and size of order ranging from $6.50+GST.

International freight will be on POA.

Freight claims/damages – orders shipped are with couriers to cover your product purchased in transit. The product is the purchasers ownerism once shipped from our workshop.  Claims need to be made within 7 days of receiving the damaged goods and claimed by the receiver.  As the courier service needs to sight the actual damaged product and collect for their claims department. This is the service that as a customer you have paid for.  Some customers are willing to waiver this and have their orders sent via standard post which results in a reduced insurance coverage.

However SoNZ will help with any claims if there is lost or damage if further assistance is required.  SoNZ accepts no responsibility for products damaged or lost during transport. We endeavor to pack the goods to minimize damage, but due to the delicate nature of the goods we cannot guarantee that they will always arrive intact. All risk of loss of, or damage to, the products passes to you on delivery of the products to you. We have no liability to you for any loss or damage (either direct, indirect or consequential, including any loss of profit) suffered by you or any other person as a result of us providing this service or any failure or delay in providing this service or the products ordered.

All earrings are made with Silver plated findings, free of lead and nickel.

All earrings will be supplied with hooks or silver large hoops (30mm diameter) unless stated or requested otherwise. Earrings are available on silver small hoops (20mm diameter), silver or gold large hoops (30mm diameter) or silver hooks.

Sterling Silver 925 hooks available that work on all hook designs (1.6-3mm products) $3.75 additional per pair on any Design or $4.50 per pair on their own. Please note in design order option to swap out to Sterling Silver.
A complimentary Silver Polish cloth will be included for completed design orders for Sterling Silver (one per order). If more are needed there is an option to purchase more on the website. They are generic (with no Logo) so you can add your company sticker on the back panel.

All cuffs are hand molded and have their own unique variances. Please note on order if you would like a larger fit. Measurements taken on internal side of the design and is approx 7cm across

Colour guide:

Opal is now not a satin product – it is a high gloss finish on both sides.

Crystal is a clear with a satin finish on the front side of the design.

Black satin is a black with a satin finish on the front side of the design. We will use different sides of the product dependent on which design we are manufacturing to get the best result.

Solid black & white is a high gloss finish on both sides.

The SoNZ Pounamu 3 & 6mm has a satin finish on one side and a high gloss on the other – we will use different sides of the product dependent on which design we are manufacturing to get the best result.

If you have a Zenz stand, email through a photo to us and we will send you a complimentary SoNZ stand with your next order! If you require an empty stand, these are available for $15 each. Just add a note to your order stating whether you require a large or small stand.

All designs and product descriptions, logos, names and product materials are copywritten to SoNZ limited and formerly Zenz Limited. Any duplication of any part of the designs will be subject to copyright.

Any custom words are subject to a design fee. The design fee is $75 per hour with a minimum of one hour. These design files for your word will then be held in our custom file as an exclusive to you until you decide not to purchase them. We will provide a mock up for your approval prior to manufacturing. Confirmation and approval is required before proceeding.

For more complex designs, a 1hr design fee deposit is required before proceeding with your custom design.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall SoNZ Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

While all our products go through a quality control check before shipping.  We will refund or replace the cost of the product that have been received with a manufacturing defect. SoNZ is not liable for refund or replacement products of misuse & damage caused by shipping agencies and customers.