Need to know

Please note: We will be closed for the Christmas period: 21st December through to 4th February.
Our last day for accepting orders will be 4th December. Please get your orders in early to avoid disappointment.

Whilst we will do our upmost to get your order out as soon as possible, there are at times your chosen product will need to be manufactured and all product has some preparation that is required. So there may be a lead time for completion of your order.

This will be advised once your order is accepted.

Your order will be accepted, completed, then invoiced to include your freight costs prior for payment prior to shipping – unless trade terms of credit have been granted.

All prices are exclusive of GST.

Freight is dependent on the delivery address and size of order ranging from $8.50+GST.

International freight will be on POA.

Freight claims/damages – SoNZ will assist in making claims for freight damage as much as possible. SoNZ accepts no responsibility for products damaged during transport. We endeavor to pack the goods to minimize damage, but due to the delicate nature of the goods we cannot guarantee that they will always arrive intact. All risk of loss of, or damage to, the products passes to you on delivery of the products to you. We have no liability to you for any loss or damage (either direct, indirect or consequential, including any loss of profit) suffered by you or any other person as a result of us providing this service or any failure or delay in providing this service or the products ordered.

All earrings are made with Silver plated findings, free of lead and nickel.

All earrings will be supplied with silver large hoops (30mm diameter) unless stated or requested otherwise. Earrings are available on silver small hoops (20mm diameter), silver or gold large hoops (30mm diameter) or silver hooks.

All cuffs are hand molded and have their own unique variances.

If you have a Zenz stand, email through a photo to us and we will send you a complimentary SoNZ stand with your next order! If you require an empty stand, these are available for $15 each. Just add a note to your order stating whether you require a large or small stand.

All designs and product descriptions, logos, names and product materials are copywritten to SoNZ limited and formerly Zenz Limited. Any duplication of any part of the designs will be subject to copyright.

Any custom words are subject to a design fee. The design fee is $50 per hour with a minimum of one hour. These design files for your word will then be held in our custom file as an exclusive to you until you decide not to purchase them. We will provide a mock up for your approval prior to manufacturing. Confirmation and approval is required before proceeding.

For more complex designs, a 50% design fee deposit is required for the estimated design time.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall SoNZ Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.